Frequently Asked Questions
Everything you need to know about our luminous fashion collection.
How do I care for my Symphony Light Art garments?
Most of our light-integrated pieces should be spot cleaned or hand-washed only. Always remove the detachable battery pack before cleaning. Specific care instructions are included on the inner label of each item.
What is your shipping policy for international orders?
We offer worldwide shipping with tracking. Delivery times vary by location, typically ranging from 7 to 14 business days. Please note that customers are responsible for any local customs duties or taxes.
Are the lighting components safe to wear?
Yes, our products use low-voltage LED technology that does not emit heat. All electronic components are insulated and designed for safe, comfortable wear against the body.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the item is in its original condition with all tags and electronic components intact. Return shipping costs are the responsibility of the customer unless the item is defective.
How long do the batteries last on a single charge?
Our high-capacity lithium-ion batteries typically provide 6 to 10 hours of continuous illumination depending on the brightness setting and animation mode selected.
Do you offer a warranty on the electronic parts?
Every Symphony Light Art piece comes with a 6-month limited warranty covering manufacturing defects in the LED strips, wiring, and controllers.